Knowledge Base

How to Restore Missing FTP Interfaces in cPanel

Overview

If you set your server’s FTP service to use the unmanaged setting, you may experience problems with cPanel’s FTP-related interfaces. In cPanel & WHM version 11.40 and later, cPanel uses a touch file to determine whether cPanel displays FTP interfaces. Also, cPanel only displays FTP-related interfaces if a system administrator enables FTP for the user.

Resolve the touch file problem

Use the touch command to create the /var/cpanel/dynamicui/ftp file. The file determines whether cPanel will display FTP interfaces.

To do this, run the following commands:

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mkdir -p /var/cpanel/dynamicui/
touch /var/cpanel/dynamicui/ftp